Refund Policy
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Return and Refund Policy
At Orlando Hobbies, we strive to ensure that our customers are completely satisfied with their purchases. However, we understand that there may be occasions where you need to return an item. Below is our return and refund policy:
Returns
• Return Period: Returns are accepted within 14 days of the date you receive your order.
• Condition of Returned Items: Products must be returned in their original condition and packaging, along with all included accessories and documentation. Items that are damaged, altered, or not in their original condition may be denied a return.
Return Shipping
• Responsibility for Return Shipping: The customer is responsible for organizing and paying for the return shipping of the product. We recommend using a traceable shipping method to ensure the safe and documented delivery of your return.
Restocking Fee
• Restocking Fee: A restocking fee of 25% will be applied to all returns. This fee covers the cost of processing the return and restocking the item.
Refunds
• Processing Refunds: Upon receiving the returned item and confirming it meets our return policy conditions, we will process your refund. The refund amount will be the total purchase price minus the 25% restocking fee and any original shipping charges.
• Refund Method: Refunds will be issued to the original method of payment.
• Refund Time Frame: Please allow a certain number of business days for the refund to be processed and reflected in your account. This timeframe may vary depending on your bank or credit card issuer.
Contact Us
If you have any questions or concerns about your return, please don’t hesitate to contact our customer service team. We’re here to help!
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